FAQs

Subscriptions

How do I edit my subscription? (change, pause, skip, cancel, etc.)

Subscriptions can be found and edited in your account page. From there you will have the ability to change the products, change the quantity, skip a delivery, pause the subscription, or cancel it.

I can't access my account.

If you are having trouble accessing your account, first try to select the "forgot password" option on the login page using the email given at checkout. If this does not work, please contact us here or with the chatbox in the corner and we will resolve the issue in a timely manner.

How can I change my exact delivery date?

You can change your order processing date in your account. To account for delivery time: we operate during the business week and shipments can take 1-2 days to arrive in-state (Ohio) and 2-4 days out-of-state. Example: You live in Cincinnati and would like your coffee delivered for the weekend. Set your processing date to be Wednesday and your coffee should arrive fresh for the weekend. To change your order processing date, please contact us here or use the chatbox in the corner with the date you would like to set for it and we will go ahead and make that adjustment.

Collab Program

How do I get started?

To get started, simply sign up for the program and we will provide you with all the necessary tools and support to start selling our products.

What is a drop-ship program?

A drop-ship program allows you to sell products without the need to keep inventory or handle shipping. We source and fulfill orders on your behalf, allowing you to focus on marketing and selling the products.

What kind of coffee products do you offer?

We offer a wide range of coffee products, including whole bean coffee, ground coffee, coffee accessories, along accelerator courses to grow your coffee business. Sign up to access the full catalog of available coffee to sell.

How does the program work?

Once you sign up for the program, you will have access to our catalog of products. You can then add these products to your website and start selling them to your customers. When an order is placed, we will handle the rest – from sourcing the product to fulfilling the order and shipping it to your customer.

Can I integrate the program into my existing website?

Yes, our program can be easily integrated into your existing website. We will provide you with the necessary tools and support to seamlessly integrate the program into your current platform.

Can you build me a website to integrate the program?

Yes, we can build you a website tailored to fit your e-commerce needs and seamlessly integrate with our program.

How do I get paid?

You will receive a commission on every sale made through your website.

What is the cost of the program?

The cost of the program varies depending on the package you choose. Contact us for more information and pricing.